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A Daughter is Requesting Her Mom’s Medical Records. How Should My Office Proceed?
Posted on: 1/26/2018

Does your office know how to respond when patients, or others they may designate, request medical records? 

Also, the amount that can legally be charged for copying medical records has changed. Does your billing staff have the updated info for differentiating between charges for patients and charges for third parties?   

Medical Record on Laptop

Find these answers and more in ISMS' updated medical legal guideline, Individual and Third-Party Access to Medical Records. The resource covers how to provide medical records to patients and their personal representatives for health care; medical record formats (paper or electronic); and the current fees that may be charged for providing records.

Also access these ISMS resources:

Please note that ISMS cannot provide legal advice, and private legal matters should be referred to your practice attorney. If you have questions, please contact the ISMS Legal Department at 800-782-4767 ext. 6485 or send an email.


These ISMS medical legal guidelines are member benefits and are password protected.

If you need to request a username and password, contact online support at 888-476-7776 or onlinehelp@isms.org between 8:30 a.m. and 4:45 p.m. After-hours requests are answered promptly the next business day. You may also register online or retrieve your username or password.



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