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ISMS' Hottest Resource: Guidance on Medical Records
Posted on: 10/25/2016

Patient medical files

As you may know, in 2016 the U.S. Department of Health and Human Services (HHS) released new guidance concerning an individual’s access to protected health information (PHI).

What that means for you and your practice’s record release process is that there are updated methods for calculating copy fees, and clearer timeliness expectations. Most important to know: Practices should not charge a per-page fee when records are going to a patient or their personal representative.

To help you better understand the HHS guidance in the context of Illinois law, ISMS updated our 2016 Medical Record Quick Guide, a handy one-page reference. Find out what patients and others can be charged currently for copies of medical records, and how long records should be retained.

Questions? Call 800-782-4767 or send an email.


This ISMS medical legal guideline is password protected.

If you need to request a username and password, contact online support at 888-476-7776 or onlinehelp@isms.org between 8:30 a.m. and 4:45 p.m. After-hours requests are answered promptly the next business day. You may also register online or retrieve your username or password.



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